Order Cancellation with no questions asked if request is sent within 24 hours of order being placed.
If there is a problem with the quality of the watch you can return it and get an exchange at our discretion within 7 days. You'll have to pay for the shipping cost of the return.
If your item was damaged in the shipping process or you receive the wrong item please send us a few pictures of the damages within 3 days of receiving to firstname.lastname@example.org – we will be in touch and ship you another one.
Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
Note: valmontcollection.com reserves the right to charge a handling fee on all returned products and provide exchanges and refunds at our discretion.
1. All products must be returned in their original condition.
2. Mis-shipped products: For mis-shipped items (item received was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees.
3. Color Errors: If the color of the item received is not what was ordered, you are eligible to get another of this item sent to you.
We will be responsible for an exchange or refund at our discretion if there are any product quality problems within 7 days of the Customers receiving the item. Customers may need to send the product back to us, and after confirming that the product has not been damaged on purpose, we will exchange the product.